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Houseperson

Description

Responsible for assisting and supporting the Supervisors and Housekeepers in meeting quality and timeliness standards. A House Person must ensure he or she follows the company mission statement and values.


Main Responsibilities:


QUALITY



  • Maintain a high standard of excellence

  • Stock and maintain cleanliness and organization of storage closets

  • Assist in stripping units of soiled linens as directed

  • Remove soiled linens and trash from units

  • Make linen and supply bags as directed

  • Deliver linen and supply bags to units

  • Walk all assigned buildings or floors to ensure all are free of linen, trash or equipment

  • Report unit maintenance issues as per company procedure

  • Report lost and found items to Executive Housekeeper

  • Move furniture as directed

  • Operate company vehicle and ensure maintenance is performed as necessary

  • Ensure a safe working environment at each site and office


TIMELINESS



  • Willing and able to perform any and all duties related to site operation as directed by the Executive Housekeeper

  • Maintain a sense of urgency so that units are turned on time

  • Personal timeliness, be prompt with all assignments and appointments


BUDGET



  • Use supplies and equipment efficiently and effectively

  • Assist in linen inventories and supplies as directed


CUSTOMER SERVICE



  • Assist in solving guest complaints promptly

  • Create strong, positive customer relations

  • Willing and able to assist resort guests and owners

  • Make guest deliveries as directed

  • Knowledgeable of the resort


KEY BEHAVIORAL FACTORS:



  • A passion for cleanliness

  • Demonstrated motivational skills

  • Strong work ethic

  • Hands on approach

  • Work irregular hours


Qualifications

PHYSICAL REQUIREMENTS:



  • Stand and walk for long periods

  • Climb stairs frequently

  • Frequent twisting, bending, stooping and reaching

  • Regularly lift up to 75 lbs.


ENVIRONMENTAL CONDITIONS:



  • Odors or dust

  • Cleaning chemicals

  • Laundry chemicals


MENTAL REQUIREMENTS:



  • Ability to make decisions

  • Planning and scheduling capabilities

  • Ability to read, write and do basic math

  • Use of long term and short term memory


The House Person is not limited to the above mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.




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